TOP QUALITY, 100% MADE IN ITALY

We deliver a full range of multilingual contact center and call center services from our unique location in Italy with the utmost care and attention to the detail. 

Our mission is to deliver tailor-made and state of the art call center solutions for your customers worldwide with a “made in Italy” craftmanship approach: no large quantities but total quality at a fair price. 

Qualified Agents

Multi-skilled and multi-cultural agents will manage the perfect contact center operations workflow.

Custom solutions

Create the ideal customer journey for a unique user experience to delight your customer base.

Multilingual

We deliver 24/7 365 in 15 languages, culturally compatible multilingual contact center services.

Real-Time Reports

Service monitoring available in one click on your web browser: access you contact center data everywhere.

Multichannel

We integrate voice with non-voice channels, maximizing efficiency, and improving the user experience.​

Data Security

We are 100% compliant with EU GDPR privacy and data protection protocols, ensuring total security.

SERVICES

Outsourced Receptionist​

Welcome you worldwide customers with a professional attitude and attention to detail for an outstanding service

E-mail management

Improve your customer service with a quick, efficient and professional multilingual email management 

Chat Management​

Expand your customers’ journey, throughout mobile devices, social media and messaging platform, always, everywhere

Customer Support

A full range of customer contact services,through both human and digital approaches, to reduce cost.

TECHNOLOGY

ChatBot

Create a powerful sinergy with human agents to immediately resolve customer queries.

Multichannel

Provide customers with a seamless experience regardless of which channel they use.

Auto Outbound

No more missed calls. Caller’s number is automatically grabbed and called back.

Control Room

Out heart and brain, keeps under control quality levels, staffing and performance KPIs

Years of experience
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Service Supervisors
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Professional call center agents
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Satisfied Clients
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We are a small IT company based in Berlin with we have worldwide customers in constant need of support that goes beyond information retrieval. Callilty's team provides us with a hassle-free service with a problem-solving attitude.​​
Peter Finklestrau
CEO
We had five different customer services scattered in different language-based locations. We built our centralized solution along with Callitly's professionals, achieving total real-time control over our after-sales support.
Alexandra Poitnou
After sales manager
No matter which device or app our customers are using: they can join us h24 for 365 days.
The multichannel solution aided by automation and AI tools allowed us to join the zero-loss contact quality level we were aiming at.
Karl C. Sisutz
IT manager
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